Privacy Policy
<p>(this privacy policy was updated on April 26, 2022)
Preface
we have always made a solemn commitment to protect the personal information and privacy of users (hereinafter referred to as “users” or “you”) who use the company’s products and services (hereinafter referred to as “products and services”). When you use products and services, we may collect and use your relevant personal information. Through the privacy policy (hereinafter referred to as “this policy”), we hope to explain to you the corresponding processing rules and other related matters when we collect and use your relevant personal information, so as to better protect your rights and interests.
This policy will help you understand the following contents: </p>
<p>How we collect and use your personal information
How we use cookies and similar technologies
How we share, transfer and publicly disclose your personal information
How we protect your personal information
Your rights
This policy may change
How to contact us
The company attaches importance to your privacy, knows the importance of personal information to you, and will do its best to protect your information security. In order to protect your rights and interests, please carefully read the following provisions before registering or using various services provided by the company, especially the terms marked in bold / bold underline, which you should focus on. Once you register as our member, or obtain and use the products and services provided by us, you shall be deemed to have read the contents of this agreement in detail, indicating that you voluntarily agree and are willing to abide by all the provisions of this Agreement; In addition, please be reminded that the regulations here may be changed at any time. Please check regularly.
1、 How do we collect and use your personal information? Personal information refers to all kinds of information recorded electronically or in other ways that can identify the identity of a specific natural person or reflect the activities of a specific natural person alone or in combination with other information.
(I) we will collect and obtain your personal information through the following ways:
The information you provide. For example: (1) the information you provided to us when applying for a member account or using products and services;
(2) the shared information you provide to others through products and services, as well as the information stored when you use products and services.
please note that if you disclose your information in the information uploaded or published in the public area visible to other users in products and services, or in your response to the information uploaded or published by others, such information may be collected and used by others. When you find that others improperly collect or use your information, you can contact us through the feedback channels listed in the “how to contact us” section of this policy.
Your information shared by other parties. That is, the shared information about you provided by other parties when using products and services.
We obtained your information. When you use products and services, we collect, summarize and record information, such as log information, location information and equipment information.
（2） We collect and use your following types of personal information for the following purposes:
Register as a user.
information filled in to complete account creation. For example: your name, address, mailing address, email address, mobile phone number, user name, account number, password and other personal data created.
Provide you with advertisements, information and product information that you may be interested in
in order to provide you with advertisements that are more relevant to you to replace commonly placed advertisements, we may collect and use your operation records of products and services and some necessary device information (such as your unique device identification code), as well as other information and content details that you browse or request when using our products and services Game account transaction information, extract your browsing, behavior habits and other characteristics, and send marketing information to user groups with the same or similar labels based on the characteristic labels through e-mail, SMS or other ways, so as to provide or promote our products and services.
Payment and settlement.
in order to facilitate you to comprehensively judge your account and transaction risks, carry out identity verification, detect and prevent security events when paying relevant orders, we may collect your payment information during the transaction process (only transaction records, virtual currency, virtual transaction, game code exchange and other virtual property information).
Security
we will use some of your personal commonly used device information for authentication, security prevention, fraud monitoring, archiving and backup. For example, the unique equipment code is used for security prevention and user identification, and personal online records are used for security prevention and fraud monitoring.
when you use our customer service, we may save your communication / call records and contents or the contact information you left, so as to contact you or help you solve problems, or record the solutions and results of relevant problems.
Maintain the normal operation of basic functions
in the process of using our services, in order to identify the abnormal status of your account, understand the adaptability of products, provide you with basic services such as browsing and search, and maintain the normal operation of basic functions, we may automatically collect, store and correlate the information about the services and use methods you use, These information include: (1) log information: when you use our services, we may automatically collect your detailed usage of our services and save them as relevant network logs. For example, your login account, search and query content, IP address, browser type, telecom operator, network environment, language used, access date and time, web browsing records you visited, push opening records, length of stay, refresh records and sharing.
(2) device information: we may receive and record the device related information you use (such as IMEI, MAC, serial, SIM card IMSI ID, device model, operating system and version, client version, device resolution, package name, device settings, process and software list, unique device identifier, software and hardware feature information) according to the specific permissions you grant during software installation and use Information about the location of the device (such as IP address, GPS location and WLAN access point, Bluetooth and base station sensor information that can provide relevant information).
at the same time, in order to collect the above basic personal device information, we will apply for permission to access your device information. We collect this information to provide you with our basic services and basic functions. If you refuse to provide the above permission, you may not be able to use the products and services.
please note that separate equipment information and log information are information that cannot identify a specific natural person. If we combine this kind of non personal information with other information to identify the identity of a specific natural person, or combine it with personal information, during the combined use, this kind of non personal information will be regarded as personal information. Unless otherwise authorized by you or stipulated by laws and regulations, we will anonymize and de identify this kind of personal information. These information will be treated and protected as your personal information in accordance with this Privacy Policy during the combined use.
Product development and service optimization. For example, in order to repair system failures and optimize our services, we may need to record and analyze the information generated when the system fails.
Send you a notice
we may send you a notice related to products and services when necessary (for example, when we suspend a single service, change or terminate the provision of a single service due to system maintenance).
if you don’t want to continue to receive messages pushed by us, you can ask us to stop pushing, for example: ask us to stop sending promotion messages according to the SMS unsubscribe guidelines, or set it in the mobile terminal device to no longer receive messages pushed by us; However, unless we send messages in accordance with the law or the service agreement of a single service.
Other uses
you understand and agree that after collecting your personal information, we may de identify the data through technical means, and the de identified information will not identify you. In this case, we have the right to use the de identified information to analyze the user database and make commercial use of it without your consent.
please note that if we want to use your personal information for other purposes not specified in this policy or collect additional personal information not mentioned, we will obtain your consent through page prompt, interactive process, website announcement or other means. Once you agree, such additional use will be considered as part of this policy, and such additional information will also apply to this policy.
You understand and agree that some individual services may require you to open specific access rights in your device to realize the collection and use of information involved in these rights. For example:
(1) after you open the permission of photo album and / or camera (camera), you can upload and take photos / pictures / videos to realize the functions of publishing information and comments, live video broadcasting or communicating with customer service to provide certificates;
(2) after you open the address book permission, we can get your address book friend information, so as to provide you with functions such as friend status query, inviting your friends to use services, sharing content / products with people you know, etc;
(3) after you turn on the microphone and relevant voice permissions, you can use the voice function to exchange information with our products and others, or contact customer service;
(4) after you open the location permission, we can obtain your location information, so that you can interact with nearby friends or push personalized content to you;
(5) after you turn on our permission to read / write your calendar, we can get your schedule time to provide you with recording, reminder and other functions.
when you need to turn off these function permissions, most mobile devices will support your demand. For specific methods, please refer to or contact the service provider or manufacturer of your mobile device. Please note that when you open any permission, you authorize us to collect and use relevant information to provide you with corresponding services. Once you close any permission, you cancel the authorization. We will no longer continue to collect and use relevant information based on the corresponding permission, nor can we provide you with the services corresponding to the permission. However, your decision to close the permission will not affect the previous information collection and use based on your authorization.
Exceptions for obtaining authorization consent
according to relevant laws and regulations, your authorization consent is not required to collect your information in the following circumstances:
(1) related to national security and national defense security; (2) related to public safety, public health and major public interests; (3) related to criminal investigation, prosecution, trial and judgment execution;
(4) for the purpose of safeguarding the life, property and other major legitimate rights and interests of the information subject or other individuals, but it is difficult to obtain your own consent;
(5) the information collected is disclosed to the public by yourself;
(6) collecting information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels; Required by your contract;
(8) it is necessary to maintain the safe and stable operation of products and services, such as finding and handling the faults of products or services; (9) necessary for legal news reporting;
(10) it is necessary for an academic research institution to carry out statistics or academic research based on the public interest, and when it provides the results of academic research or description to the outside world, it de identifies the information contained in the results;
(11) other circumstances stipulated by laws and regulations.
11 tips on personal sensitive information
the above information provided by you or collected by us may include your personal sensitive information, such as personal biometric information, bank account number, communication records and contents, payment information, credit information, whereabouts, accommodation information, health physiological information and transaction information. Please be careful and pay attention to your personal sensitive information. You agree that your personal sensitive information can be handled according to the purposes and methods described in this policy.
2、 How do we use cookies and similar technologies
(I) cookies
cookies usually contain identifiers, site names, and some numbers and characters. In order to ensure the normal operation of the website and help us identify you as our registered user, we will store a small data file named cookie on your computer or mobile device. We will not use cookies for any purpose other than those stated in this policy. You can set, manage or delete cookies through browser or other methods according to your preferences.
(II) do not track
many web browsers are equipped with do not track function, which can publish do not track requests to websites. At present, the major Internet standards organizations have not set up relevant policies to specify how websites should respond to such requests. However, if your browser enables do not track, all our websites will respect your choice. However, please note that this may affect your experience of using products and services.
3、 How do we share, transfer and publicly disclose your personal information
Sharing
except for the following circumstances, we will not share your personal information with any other third party without your consent:
Provide you with our products and services. We may share your information with partners and other third parties to realize the functions of products and services and enable you to normally use the services you need, such as payment institutions providing payment services, partners providing data services (including online advertising monitoring, data statistics and data analysis), and third-party logistics companies;
Necessary sharing with related parties. In order to provide you with consistent services based on the unified account system and facilitate your unified management, personalized recommendation, system and account security, your personal information may be shared between us and our related parties;
Achieve the purpose stated in the section “how do we collect and use personal information” in Article 1 of this policy;
Perform our obligations and exercise our rights in this policy or other agreements reached between us and you;
Share with third parties such as partners who entrust us with promotion, in order to make such clients understand the coverage and effectiveness of promotion.
To the extent permitted by laws and regulations, we may exchange information with other companies and organizations in order to comply with the law and protect us, our affiliates or partners, you or other users or social public interests, property or security from damage, such as to prevent illegal activities such as fraud and reduce credit risk. However, this does not include information sold, leased, shared or otherwise disclosed for profit in violation of the commitments made in this policy;
At your legal demand or with your authorized consent;
Provide your information at the legal request of your guardian;
It is provided according to the single service agreement signed with you (including the electronic agreement signed online and the corresponding platform rules) or other legal documents;
Based on academic research;
Based on the social and public interests in line with laws and regulations.
we will only share your personal information for legal, legitimate, necessary, specific and clear purposes. For companies, organizations and individuals with whom we share personal information, we will sign strict confidentiality agreements with them and require them to handle the information in accordance with our instructions, this policy and any other relevant confidentiality and security measures.
(II) transfer
we will not transfer your personal information to any company, organization or individual, except for the following circumstances:
Transfer with your explicit consent: after obtaining your explicit consent, we will transfer your personal information to other parties;
When it comes to merger, acquisition or bankruptcy liquidation, if it involves the transfer of personal information, we will separately inform you of the relevant situation through push notice, announcement or other means, and continue to protect your personal information in accordance with the standards required by laws and regulations or require the new manager to continue to protect your personal information in accordance with this policy.
(III) disclosure
we will disclose your personal information only under the following circumstances and on the premise of taking safety protection measures in line with industry standards:
According to your needs, disclose the information you specify in the disclosure method you explicitly agree;
If your information must be provided according to the requirements of laws and regulations, mandatory administrative law enforcement or judicial requirements, we may disclose your information according to the required information type and disclosure method. On the premise of compliance with laws and regulations, when we receive the above request for information disclosure, we will require the receiving party to issue corresponding legal documents, such as subpoena or investigation letter. We firmly believe that the information we are asked to provide should be as transparent as possible to the extent permitted by law. We have carefully reviewed all requests to ensure that they have a legal basis and are limited to data that law enforcement agencies have a legal right to obtain for specific investigation purposes.
（4） Exceptions to prior authorization for sharing, transferring and disclosing information
in the following cases, prior authorization is not required for sharing, transferring and disclosing your information:
Related to national security and national defense security;
Related to public safety, public health and major public interests;
Related to judicial or administrative law enforcement such as criminal investigation, prosecution, trial and judgment execution;
For the purpose of safeguarding your or other personal life, property and other major legitimate rights and interests, but it is difficult to obtain my consent;
Information you disclose to the public by yourself;
Collecting information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels.
according to the law, sharing, transferring and disclosing personal information that has been de identified, and ensuring that the data receiver cannot recover and re identify the information subject, does not belong to the external sharing, transfer and public disclosure of personal information, and the preservation and processing of such data will not need to be notified to you and obtain your consent.
4、 How do we protect your personal information (I) we will take reasonable and feasible measures to protect your personal information. For example, we use SSL / hash to encrypt and protect your data.
we have a special security team to deal with matters related to data protection. At the same time, we also set up specific processes and safety procedures for the specific user data collection and processing process to ensure that the storage and use of data meet our expectations and the requirements of laws and regulations.
(II) other security measures we take to protect information
we manage and standardize the storage and use of information by establishing data classification and grading system, data security management specification and data security development specification.
we conduct comprehensive security control over data through information contact confidentiality agreement, monitoring and audit mechanism.
(III) we only allow the company’s employees who need to know the information to access your information, and require all personnel who may have access to your information to fulfill the corresponding confidentiality obligations. If you fail to fulfill these obligations, you may be investigated for legal responsibility or suspend the cooperative relationship with the company. (IV) we will take all reasonable and feasible measures to ensure that irrelevant personal information is not collected. We will only retain your personal information for a necessary and reasonable period of time, unless the retention period needs to be extended or permitted by law.
(V) the Internet is not an absolutely secure environment, and email, instant messaging and communication with other users are not encrypted. We strongly recommend that you do not send personal information through such methods. Please use a complex password to help us ensure the security of your account.
(VI) the Internet environment is not 100% secure. We will try our best to ensure or guarantee the security of any information you send us. If our physical, technical or management protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering or destruction of information, resulting in damage to your legitimate rights and interests, we will bear corresponding legal liabilities.
(VII) after the unfortunate personal information security incident, we will take necessary measures to prevent the expansion of the security incident, and inform you in the form of push notice, announcement, etc.
5、 Your rights
in accordance with the relevant laws, regulations and standards of China and the prevailing practices of other countries and regions, we guarantee that you exercise the following rights to your personal information:
(I) access your personal information
you have the right to access your personal information, except for the exceptions provided by laws and regulations.
(II) control your personal information
you can query and manage your personal information under your account. The account name is your important network identity. For the sake of security and identity recognition, it cannot be changed after registration.
(III) delete your personal information
we will collect and use your information only for the purpose of realizing the functions of our products or services in accordance with this policy. If you find that we collect and use your personal information in violation of laws, administrative regulations or the agreement of both parties, you can ask us to delete it. If you find that there are errors in your personal information collected and stored by us, you can also ask us to correct it. Please contact us through the contact information listed in this policy.
(IV) respond to your above request
to ensure security, you may need to provide a written request or prove your identity in other ways. We may ask you to verify your identity before processing your request. We will reply within a reasonable time limit. If you are not satisfied, you can contact the customer service or deal with it in the way agreed in the user registration service agreement.
we will not charge for your reasonable request in principle, but we will charge a certain cost for repeated requests that exceed the reasonable limit. We may reject requests that are unreasonably repeated, require too many technical means (e.g., need to develop new systems or fundamentally change current practices), pose a risk to the legitimate rights and interests of others, or are very impractical (e.g., involve information stored on backup tapes).
Under the following circumstances, according to the requirements of laws and regulations, we will not be able to respond to your request:
Those directly related to national security and national defense security;
Directly related to public safety, public health and major public interests;
Directly related to criminal investigation, prosecution, trial and judgment execution;
There is sufficient evidence to show that you have subjective malice or abuse of power;
Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals and organizations;
Involving trade secrets;
Other situations where we have reasonable reasons to refuse.
6、 This policy may change
without your express consent, we will not reduce your rights under this privacy policy. We will post any changes to this policy on this page.
for major changes, we will also provide more significant notice. If you disagree with the changed content, you can choose to stop using our services; If you continue to use our services, you agree to be bound by the revised privacy policy.
7、 How to contact us
if you have any questions, comments or suggestions about this privacy policy, you can email us monin5802@21cn.com contact us. If you are not satisfied with our reply, especially if our personal information processing behavior has damaged your legitimate rights and interests, you can also deal with it in the way agreed in the user registration service agreement.</p>