Common Problems of Transfer Devices
<p>When you use and add a device without logging in to an account, if you change to log in to use, the APP will remind you whether you need to transfer the device to your account after the first login is successful. If you agree to the transfer, the APP will assist you to automatically add the devices added when you are not logged in to the logged-in account. Accordingly, the devices that have been successfully transferred will be removed from the devices list that have not been logged in. The device will not be removed from the list of unlogged devices), so you are advised to exercise caution.</p>
<p>When transferring equipment, you may encounter some abnormal situations, such as transfer failure. The main reasons are as follows:</p>
<ul>
<li>The network abnormality caused the transfer to fail, and the device to be transferred was not successfully added to your account. It is recommended that you check the mobile phone network, and after confirming that it is normal, enter <em>"My"</em>-<em>"Transfer local devices"</em> to perform the transfer operation again.</li>
<li>The device to be transferred has been added or transferred by another account. Since a device can only be added under one account, and there is no such restriction when adding a device when you are not logged in, it may happen that while you are transferring the device, other users have already completed adding or transferring the same device under their account.In this case, the following actions can be taken:
<ul>
<li>a.If you have confirmed that you no longer need to remind and transfer this device, you can enter <em>"My"</em>-<em>"Log Out"</em> to return to the login interface,click <em>"Skip"</em> to enter the Home page, and remove this device from the list.</li>
<li>b.If you still need to watch and operate this device, you can contact the user who has added or transferred this device by yourself, and ask the other party to share this device through device sharing.</li>
<li>c.If you confirm that you want to own this device under your account, it is recommended that you contact the user who has added or transferred this device by yourself. Please first remove the device from the other party’s account, and then enter <em>"My"</em>-<em>"Transfer local devices"</em> performs the transfer operation again.</li>
<li>d.If you do not transfer this device, nor delete this device from your devices list you have never logged in, it usually does not affect your continued viewing and operation when you are not logged in. However, it is recommended that you avoid this behavior, because the other party may modify the device password or other operations make you unable to use and watch liveview normally.</li>
</ul></li>
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