呼叫接口

呼叫接口


获取分机状态接口

<h4>接口说明:</h4> <h5>获取当前用户所拥有的任务组列表。</h5> <h4>请求参数</h4> <table> <thead> <tr> <th>参数名</th> <th>类型</th> <th>是否必须</th> <th>说明</th> </tr> </thead> <tbody> <tr> <td>service</td> <td>string</td> <td>是</td> <td>App.Sip_Queue.GetQueueSipStatus</td> </tr> <tr> <td>token</td> <td>string</td> <td>是</td> <td>通过授权接口获取的token</td> </tr> <tr> <td>queuename</td> <td>string</td> <td>否</td> <td>任务组名,为空获取全部</td> </tr> <tr> <td>extnumber</td> <td>string</td> <td>否</td> <td>分机号,为空获取全部</td> </tr> <tr> <td>state</td> <td>int</td> <td>否</td> <td>坐席状态:0、不限 1、空闲 2、等待中 3、接收中 4、通话中</td> </tr> </tbody> </table> <h4>接口请求示例(PHP)</h4> <pre><code>&amp;lt;?php $apiUrl = 'http://127.0.0.1:8080'; $postFields = [ 'service' =&amp;gt; 'App.Sip_Queue.GetQueueSipStatus', 'token' =&amp;gt; 'ABCDEFG', 'queuename' =&amp;gt; 'queue-1', 'extnumber' =&amp;gt; '100001', 'state' =&amp;gt;0, ]; $curl = curl_init(); curl_setopt($curl, CURLOPT_URL, $apiUrl); curl_setopt($curl, CURLOPT_POST, 1); curl_setopt($curl, CURLOPT_POSTFIELDS, $postFields); curl_setopt($curl, CURLOPT_RETURNTRANSFER, 1); $response = curl_exec($curl); $curlError = curl_error($curl); curl_close($curl); var_dump($response); ?&amp;gt;</code></pre> <h4>返回数据结构示例</h4> <pre><code>{ &amp;quot;ret&amp;quot;: 200, &amp;quot;data&amp;quot;: { &amp;quot;status&amp;quot;: 0, &amp;quot;desc&amp;quot;: &amp;quot;获取成功&amp;quot;, &amp;quot;result&amp;quot;: [ { &amp;quot;queuename&amp;quot;: &amp;quot;queue-1&amp;quot;, &amp;quot;seatsname&amp;quot;: &amp;quot;9026004_9026004_autocall-9026&amp;quot;, &amp;quot;extnumber&amp;quot;: &amp;quot;100001&amp;quot;, &amp;quot;status&amp;quot;: 1213, &amp;quot;state&amp;quot;: 1213, &amp;quot;lastanswertime&amp;quot;: &amp;quot;2020-02-05 21:03:36&amp;quot;, &amp;quot;lastassigntime&amp;quot;: &amp;quot;2020-02-05 21:03:34&amp;quot;, &amp;quot;seatschangetime&amp;quot;: &amp;quot;2020-02-05 21:03:29&amp;quot;, &amp;quot;noanswercount&amp;quot;: 0, &amp;quot;callsanswered&amp;quot;: 1, &amp;quot;externalcallscount&amp;quot;: 0, &amp;quot;wrapuptime&amp;quot;: 0, &amp;quot;maxnoanswer&amp;quot;: 0 } ], &amp;quot;reqtime&amp;quot;: 1581488746, &amp;quot;rsptime&amp;quot;: 1581488746 }, &amp;quot;msg&amp;quot;: &amp;quot;&amp;quot; }</code></pre> <h4>返回参数说明</h4> <table> <thead> <tr> <th>参数名</th> <th>类型</th> <th>说明</th> </tr> </thead> <tbody> <tr> <td>result</td> <td>array</td> <td>返回的结果数组</td> </tr> <tr> <td>—queuename</td> <td>string</td> <td>任务组名</td> </tr> <tr> <td>—seatsname</td> <td>string</td> <td>坐席名</td> </tr> <tr> <td>—extnumber</td> <td>string</td> <td>分机号</td> </tr> <tr> <td>—extnumber</td> <td>string</td> <td>分机号</td> </tr> <tr> <td>—status</td> <td>int</td> <td>分机号状态</td> </tr> <tr> <td>—state</td> <td>int</td> <td>坐席状态</td> </tr> <tr> <td>—lastanswertime</td> <td>string</td> <td>最后应答时间</td> </tr> <tr> <td>—lastassigntime</td> <td>string</td> <td>最后分配时间</td> </tr> <tr> <td>—seatschangetime</td> <td>string</td> <td>坐席变更时间</td> </tr> <tr> <td>—noanswercount</td> <td>int</td> <td>未接听统计</td> </tr> <tr> <td>—callsanswered</td> <td>int</td> <td>接听统计</td> </tr> <tr> <td>—externalcallscount</td> <td>string</td> <td>外部通话次数,非预测式任务呼叫统计,可忽略</td> </tr> <tr> <td>—wrapuptime</td> <td>string</td> <td>话后整理时间,即接完一通电话后至再新拨一通号码的间隔时间</td> </tr> <tr> <td>—maxnoanswer</td> <td>string</td> <td>最大无应答次数,暂无效,可忽略</td> </tr> </tbody> </table>

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