成都瑞闻zwy客户手册

账无忧常规操作及问题合集


账无忧阶段流程功能梳理

<h2>1.客户跟进阶段</h2> <h3>a.客户经理在【客户管理】-【导入客户】处录入客户信息(不含合同),进行客户【标记】分类</h3> <p><img src="https://www.showdoc.com.cn/server/api/attachment/visitfile/sign/9067340cff1b0bc43443f6b4bb75fb4c" alt="" /></p> <h3>b.账无忧网页端点击跟进,填写相关跟进记录,可上传附件(支持格式:txit ;csv , ais , png . jpg jpeg ; gif bmp zip , rar pdf xls xlsx doc docx ;ppt , pptx)</h3> <p><img src="https://www.showdoc.com.cn/server/api/attachment/visitfile/sign/272898de32e97b34d092b35113dbbdaa" alt="" /></p> <h3>c.手机端小程序(直接小程序搜索“金蝶账无忧”即可)支持销售人员填写相关跟进记录,亦可上传附件</h3> <center>![](https://www.showdoc.com.cn/server/api/attachment/visitfile/sign/7074b1b9a1877754facd951524aaf4f8) ![](https://www.showdoc.com.cn/server/api/attachment/visitfile/sign/6813334ab44142260497216e128a8f7a)</center> <h3>d.账无忧系统中【外勤管理】可新增外勤任务分配给销售人员。</h3> <p><img src="https://www.showdoc.com.cn/server/api/attachment/visitfile/sign/df13619a02288b5ac5f116f0dfe289a3" alt="" /> <img src="https://www.showdoc.com.cn/server/api/attachment/visitfile/sign/3dab216de480d7f3589bf8d6e1435380" alt="" /></p> <h3>e.销售人员通过小程序记录外勤任务完成情况</h3> <center>![](https://www.showdoc.com.cn/server/api/attachment/visitfile/sign/2ff7d055604f03e02fb6e70755bf96db) ![](https://www.showdoc.com.cn/server/api/attachment/visitfile/sign/f421848756102c5115066b21b8c515aa) ![](https://www.showdoc.com.cn/server/api/attachment/visitfile/sign/2e27db4c706886d2698040c0fb0b33f1) </center> <p><img src="https://www.showdoc.com.cn/server/api/attachment/visitfile/sign/b5b15425404829b958f672677da5b17b" alt="" /></p> <h2>2.合同签约阶段</h2> <h3>a.销售人员签单之后在【客户管理】-【合同】补录之前已建立客户资料的合同信息</h3> <p><img src="https://www.showdoc.com.cn/server/api/attachment/visitfile/sign/8ca0973274566a309b2f5bb125f44292" alt="" /></p> <h3>b.合同收款时,对应客户经理在【财务管理】-【收款跟进】填写相关收款跟进</h3> <p><img src="https://www.showdoc.com.cn/server/api/attachment/visitfile/sign/0ba9f6baec6a206614d00352c3312693" alt="" /></p> <h3>c.公司财务确认收到款项后,在【财务管理】-【收款审核】审核相应收款跟进</h3> <p><img src="https://www.showdoc.com.cn/server/api/attachment/visitfile/sign/4beeb3a27a307e3e51d3618775da8aa6" alt="" /></p> <h3>d.商务及财务人员确认收到相应合同款项后,登录账无忧系统【客户管理】-【合同】审核合同(合同权限只赋予这类工作人员)</h3> <p><img src="https://www.showdoc.com.cn/server/api/attachment/visitfile/sign/b7ef9c36a9fed553f0c6e506c8e5b586" alt="" /></p> <h3>e.合同审核后流转到对应的服务,在【代账服务】-【服务管理】-勾选客户(可多选同时派工)-点击右侧工具条【派工】进行服务派工(可在系统参数处设置“合同审核后流转到服务”)</h3> <center>![](https://www.showdoc.com.cn/server/api/attachment/visitfile/sign/6edbbe7b23c5de643f9fcba41afaab4b)</center> <p><img src="https://www.showdoc.com.cn/server/api/attachment/visitfile/sign/1aee54ff1f094d9688fece6e504fef3c" alt="" /></p> <h2>3.服务处理阶段</h2> <h3>a.服务人员进入【代账服务】或【工商服务】-【服务管理】</h3> <h3>b.代账人员登记【收票】、【记账】、【报税】等相关内容,客户可通过账无忧小程序查询账务内容、确认收票和报税情况</h3> <p><img src="https://www.showdoc.com.cn/server/api/attachment/visitfile/sign/2a96f12409f2576ac77073740c1bf7a9" alt="" /> <img src="https://www.showdoc.com.cn/server/api/attachment/visitfile/sign/459f336371ae14378f89b53a7a2bf23f" alt="" /></p> <h3>c.工商服务人员记录流程完成情况(每个流程支持上传附件以及外勤登记)</h3> <p><img src="https://www.showdoc.com.cn/server/api/attachment/visitfile/sign/e00d594d0a8ddd834b25c2521fa68e17" alt="" /></p> <center>![](https://www.showdoc.com.cn/server/api/attachment/visitfile/sign/f3cdf7c9a6ffeea057dbaf945a50ea40) ![](https://www.showdoc.com.cn/server/api/attachment/visitfile/sign/8c355e8f5360a76ecf71422368c1755d) ![](https://www.showdoc.com.cn/server/api/attachment/visitfile/sign/ca367fd21659f17e51f662e95e87937b)</center> <h2>4.服务查询情况</h2> <h3>a.客户经理可通过账无忧首页看到【合同到期预警】、【欠费预警】等,及时联系客户进行客情关系维护</h3> <p><img src="https://www.showdoc.com.cn/server/api/attachment/visitfile/sign/f560e32a37269e39a5a268c9a4e4360a" alt="" /></p> <h3>b.管理层人员通过报表中心可查询工作量情况、收款续费情况等。</h3> <p><img src="https://www.showdoc.com.cn/server/api/attachment/visitfile/sign/be3c769fdb757794bb39ddec58715381" alt="" /></p>

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